Draft · not effective
Support and privacy requests
Contact and recovery information being prepared for launch. This page does not currently submit or process requests.
Document version: 2026-10-01-draft-1
Effective date: not yet set
Support contact is not yet finalized
Before launch, replace [MONITORED SUPPORT EMAIL] with an inbox operated by [PROVIDER FULL LEGAL NAME] and confirm [BUSINESS MAILING ADDRESS]. This page is a draft and cannot currently deliver a support, privacy, or deletion request. Do not send information to an invented address or assume a request was submitted by opening this page.
Troubleshooting information
When a monitored support channel is available, include the app version, device model, a short description, and non-sensitive reproduction steps. Do not include passwords, two-factor recovery codes, active pairing codes, access tokens, payment-card details, or private customer information. Screenshots can contain published and unpublished business content; review them before sharing.
Billing and account access
Use the account’s billing settings to access the available subscription-management workflow. Only authorized organization members can manage billing. Cancellation stops renewal according to the applicable plan; it is not a request to delete your login or all business information. Use the sign-in password-recovery flow if you cannot access your account.
Privacy requests and deletion — follow-up required
The privacy-request contact, verification procedure, and response deadlines must be finalized before launch. Self-service deletion is planned separately and is not implemented in this release. The future flow must allow members to delete their login without deleting coworkers’ business data, require sole owners to transfer or explicitly close accounts, stop future charges for closed accounts, revoke credentials, and remove data across applicable systems. This page is not an operational account-deletion URL for Amazon submission.
Fire TV reset is different from deletion
A screen disconnect revokes its access but cannot immediately erase an offline device. The Fire TV local-reset control removes the app’s pairing state and cached content according to the implemented reset flow; it does not cancel an organization subscription or delete the user’s account. Avoid treating a successful management action as proof that every offline copy has disappeared.
Abuse and intellectual-property reports
The final monitored support/legal channel will receive reports about unlawful or infringing content. Include the relevant public URL, a description of the issue, your contact details, and the basis for your rights or report, without exposing secrets. This draft does not claim that a DMCA agent has been registered or that statutory safe-harbor requirements have been satisfied.