My menu isn’t showing or updating

Start with what you can see.

Check Screens first

Open Screens in the correct business and find your TV.

• Connected means recent contact; it does not confirm the TV is on the right input.
• Now showing names the menu the player reports displaying. Assigned menu is what you requested.
• Update pending means the TV has not acknowledged the change yet. Restore its connection and wait.
• Last reported is old information. Check the TV and its internet connection.
• Playback unverified means no usable report yet. Older TV apps may need an update.

Here, the requested stop is pending while the player still reports Lunch menu.

If the assignment is wrong, choose Edit screen, select a published menu, and Save changes.

The TV shows a pairing code

It needs to be connected to your business. Pair the TV using the current code.

The TV is paired but has no menu

Check that your board is published. Open Show on TV and choose the intended TV.

I see the old design

Save your changes and publish again. Confirm you're looking at the intended board and TV, and that the display is online.

A price or item hasn't changed

Keep the display online and allow about 15 seconds for its next update check. You do not need to republish shared item changes. Check that the board item is connected to the correct shared item. Board-only overrides and text inside uploaded artwork won't follow shared price changes.

The display shows an error

Follow the displayed guidance. If Retry menu appears, select it. If the error returns, restart Syrup. Check the internet connection when the display reports a connection problem.

You're done when: the correct menu is visible again.

If you still need help, note the board name, TV name, exact message, and when it happened. A photo of the display helps explain what you're seeing.